Thanks to the advent of the latest innovations in Artificial Intelligence (AI) and machine learning (ML), smart cities -- with a specific focus on the utilities sector -- are undergoing unprecedented changes. The Capgemini Research Institute estimated that, together with the energy sector, the utility vertical can save between $237 billion to $813 billion USD from intelligent automation at scale. Utility companies have been experimenting with AI use cases such as predictive maintenance, yield optimization, and demand/load forecasting. In 2019, more than half of energy and utilities organizations have deployed at least one practical implementation of AI technology, reaping its consistent benefits. Even the public seems eager to enjoy the positive innovations brought forward by the AI transformation.